We'd love to hear from you. Our team typically responds within 24 hours.
For general enquiries, order support, or feedback — email is the fastest way to reach us.
info@lilauthor.comNot happy with your book? We offer a 7-day money-back guarantee. Email us with your order number.
Request a Refund →Book not ready? Most books are generated within 5–10 minutes. If it's been longer, check your spam folder or log in to your account to check the status.
Didn't receive your email? Check your spam/junk folder. Add info@lilauthor.com to your contacts to prevent future issues.
General questions? Our FAQ page answers the most common questions about how the service works.
Response time: We aim to reply to all emails within 24 hours, Monday to Friday.